US site Terms and Conditions
1. Terms and Conditions
Before placing an order, if you have any questions relating to these terms and conditions, please click here to contact our customer service team. Please note: once your order has been confirmed, we will not be able to make any changes to that order.
Changes to Terms and Conditions
We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. In addition, your use of this Website after such changes have been posted constitutes your acceptance of and agreement to such changes.
2. Purchase of Products
When you place an order on our Website we shall email you an acknowledgement. Our acceptance of an order does not take place until shipment of the order, at which point the purchase contract will be made and you will be charged.
Please note, if you have paid via your PayPal account, transactions are charged at the time the goods are ordered, when you click on the confirm and pay option. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to the original method of payment.
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. In particular, please note that no changes can be made to the shipping address you have provided once your order has been placed.
Any discounts triggered by the entry of a promotional code will not be applied until the order is accepted but will be detailed on the invoice.
We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from one of the following:
• the product ordered is unavailable from stock;
• we are unable to obtain authorisation of payment;
• an error is identified within the product information, including price or promotion; and/or
• if we suspect any fraudulent activity.
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time.
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our Website) or we may offer special discounts online that are not available in the retail stores. Some Website promotions may not be available to customers in particular jurisdictions.
3. Shipping Guide and Costs
3.1 Shipping Times and Costs
|STANDARD SHIPPING TIMES||STANDARD SHIPPING COSTS||TRACKED & FASTER SHIPPING TIMES||TRACKED & FASTER SHIPPING COSTS|
US (all 50 states)
|11 working days when ordered before noon (EST).||$10.00 flat rate.||4 working days when ordered before noon (EST).||$30.00 flat rate.|
Standard shipping to Alaska, Hawaii and the US Territories can take up to 14 working days. All orders are shipped from the UK and are subject to checking by US customs that may affect the delivery time. Customers will be responsible for paying any applicable import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.
Please note that Saturday, Sunday and UK Bank Holidays are not classed as working days. Customers are advised to check the estimated delivery day displayed at the checkout for updated delivery times.
UK Bank holidays for 2017 are as follows:
|25 December||Monday||Christmas Day|
|26 December||Tuesday||Boxing Day|
3.2 Shipping Address
Please note, no changes can be made to the shipping address after the order has been placed.
3.3 APO Addresses
At this time we are unable to deliver to APO Addresses.
3.4 USPS or US COURIER DELIVERIES
Your order may be delivered by either the United States Postal Service (USPS) or by a US courier. Depending on your area, most orders will be delivered by USPS so the parcel will be received with your regular mail. If you are not home when the delivery is made, a notice card will be left by the postal service to advise on how and where your delivery can be collected.
Larger orders will be delivered by courier who will attempt to deliver the goods three times or leave with a neighbor. They will also leave a notice card after each delivery attempt to advise you what you can do to arrange receipt of the goods. A signature is required for larger deliveries but not for the smaller USPS deliveries.
3.5 Track your order
You can only track your order if you choose our Tracked & Faster shipping method. We do not offer this facility with our Standard shipping service.
4. Price and Payment Options
4.1 Price and Payment Options
We accept American Express, Visa, Maestro, MasterCard and PayPal.
If you have paid on your credit card you will only be charged once the goods have been shipped to the shipping address provided by you. We will email you to confirm shipment.
If you have paid via your PayPal account, transactions are charged at the time the goods are ordered, when you click on the confirm and pay option. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded to the original method of payment.
Please see www.paypal.com for information on PayPal payments.
Prices are subject to change without notice. All prices are exclusive of shipping charges and sales tax (if applicable). The total cost of the order is the price of the products ordered plus the shipping charge. Please note, all orders are shipped from the UK. As such, customers will be responsible for paying any applicable sales tax, import duties and taxes. Charges may vary based on the contents of the order. Customers are advised to contact their local customs office for further information on current import regulations.
4.2 Credit Card Validation
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this immediately at the check-out stage.
4.3 VERIFIED BY VISA AND MASTERCARD SECURECODE - ONLINE SHOPPING MADE SAFER
Dorothy Perkins is working together with Visa and MasterCard to offer you a safer shopping experience when using your credit card online.
If your bank or card issuer is already a part of this scheme, then you might have already noticed the Verified by Visa or MasterCard SecureCode page appear when you last made a purchase with a participating retailer on the Internet.
If your bank is yet to introduce this security measure then the following information will explain how it works and the added protection benefits of registering.
Online Protection Benefits
* Shop online with added security and peace of mind.
* Your personal password is linked to your card only, and not to your computer.
* This security scheme will help to prevent unauthorised purchases.
How it works
When you reach the checkout process at [insert website] (or any participating retailer) you will have the opportunity to register for either Verified by Visa or MasterCard SecureCode. Simply sign-up for the service following the online instructions that are linked directly to your card issuer, set up your new personal password once your card issuer has confirmed your identity, and continue shopping.
This is a one-off registration process, so you will be able to use the same password for all future purchases you make with participating retailers.
Please note: If you choose not to register during the checkout process, depending on your card issuer, we may not be able to process your order. A different method of payment will be required to complete your purchase.
We guarantee to refund any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment.
In the interests of hygiene we do not offer refunds on pierced jewellery, or underwear or swimwear if the hygiene seal has been removed, or cosmetic products if they have been used or the hygiene seal is broken, unless they are of unsatisfactory quality or unfit for purpose. Please also note that items must be returned with all of the barcode tags intact.
All returns must be made by post. Unfortunately we do not currently offer refunds or exchanges in stores on items which have been bought from us.dorothyperkins.com.
6.1 Returns by Mail
To return an item, please log in to your account and select ‘Request a Return’ from the ‘My Orders’ section. Click the order number containing the items you want to return and follow the ‘Create Return’ link next to the order number. Please select the items you wish to send back to us with a reason for each. You are required to return unwanted orders at your own cost.
Once you click the 'Create Return' button you will be given a unique Returns Authorization Number. Write this number along with your name and address in the areas provided on the returns label that came with your original order. Peel off the label, stick it to the parcel and take it to your local United States Postal Service office for mailing. Please remember to ask the USPS for a Certificate of Mailing and retain it for your reference - without this we cannot refund any money if we do not receive the returned items. Then simply post your parcel with your unwanted items to us so that we receive it within 14 days of shipping.
You can log in to your account here.
The refund will be processed once your goods are received into our warehouse. Please note, all returns by mail are currently processed by our UK warehouse. Please allow 28 days from the day the parcel is posted for your refund to be processed. Customers will need to return unwanted items to: Dorothy Perkins Ltd, Spectrum for Arcadia, Burton Business Park, Torre Rd, Leeds, LS9 7DN, England at their own cost. It may take 2-3 working days for the refunds to show in your account after the goods have been received. Each item returned is refunded separately, and will show on your statement as a refund/credit from dorothyperkins. You will be refunded on to the card that the goods were purchased with. If your card expires before we process your refund please contact our customer services team with your order number, zip code and new card details.
Please note that returns by post cannot be accepted without a valid Returns Authorization Number. You will be unable to get a Returns Authorization Code from the web if more than 14 days has passed since you received the items. If you experience any difficulties with the online returns process please click here to contact us.
6.2 Types of Return
Returning Goods Bought as Special Offers
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for $40.00') you will be refunded the full price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full multi-buy value.
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or vouchers back for us to process a refund.
Returning Goods which are of Unsatisfactory Quality or Unfit for Purpose
You can return these items to us using the returns label and following the process outlined under “Returns by Mail”. Currently all returns by mail are processed by our UK warehouse. Customers will need to return unwanted items to: Dorothy Perkins Ltd, Spectrum for Arcadia, Burton Business Park, Torre Rd, Leeds, LS9 7DN, England at their own cost.
Please ensure you return the goods to us as soon as possible, giving the reason for your return. We will examine the goods following receipt and if we find the goods are of unsatisfactory quality or unfit for purpose we will refund you the price you paid for the goods and the original delivery charge (if any).
6.3 Refunding the Delivery Charge
If we have made a mistake on an item we have sent to you or it is faulty, damaged, of unsatisfactory quality, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.
Details of the returns procedure will also be sent to you with your order.
7. Product Information
We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery.
All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible. Unless otherwise stated, sizes indicated are US sizes. Please refer to the size guide for clarification.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
8. Contact Us
If your question relates to an order or feedback regarding this site then click here to contact us and we will endeavour to respond within 48 hours. Please note that Customer Services is closed on Christmas Day, Boxing Day and New Years Day.
All rights, including copyright and trademark, in this Website and all content, graphics, code and software used on or incorporated into this Website, and the arrangement or integration of all such content, graphics, code and software, are owned by or licensed to the Arcadia Group. Any use of the Website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Dorothy Perkins. Permission is granted to electronically copy and print hard copies of pages from this Website solely for personal, non-commercial purposes related to the placement of an order or shopping with Dorothy Perkins. Any other use of this Website or content or information contained in this Website is strictly prohibited, unless the written permission of Dorothy Perkins first is obtained.
us.dorothyperkins.com, Dorothy Perkins as well as page headers, custom graphics, buttons, images and other content on this Website, are subject to trademark, service mark, trade dress, copyright and or other proprietary or intellectual property rights or licenses held by Arcadia Group Limited. Other trademarks, product names and company names or logos used on this Website are the property of their respective owners. Except as expressly authorized, the use or misuse of any trademarks, trade names, logos, images, graphics or content from this Website is strictly prohibited.
You should not provide confidential or proprietary information to Dorothy Perkins or to this Website. If you do submit information or material to us, except for your personally identifiable or credit card information, we will consider such information and material as non-confidential, and you agree that we will have a fully transferable, worldwide right to use, adapt, modify, distribute, copy, transmit, display or perform the same without restriction and without any obligation to compensate you.
We have taken reasonable care in the preparation of the content of this Website. Nonetheless, this Website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience. In addition, to the extent permitted by applicable law, and except as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website.
Certain (hypertext) links in this site will lead to websites which are hosted by our partners. When you activate any of these you will leave the Website and we have no control over, and will accept no responsibility or liability in respect of, the material on any website which is not under our control.
Times quoted in these terms and conditions are Greenwich Mean Time or British Summer Time (as applicable) unless expressly stated otherwise.
These terms and conditions shall be governed by and construed in accordance with English Law and it is agreed that the English courts shall have exclusive jurisdiction in the event of a dispute. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.
What Information Do We Collect?
We ask for your name, telephone number, home address, email address and age for competitions, sweepstakes, or newsletter sign ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests.
What Will The Data Be Used For?
Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Dorothy Perkins. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:
• All email messages and email newsletters will contain information on how you can unsubscribe; or
• Send an email to our customer services division on "Contact Us" section; or
• Write to us at: Customer Services, Arcadia Group Limited, Colegrave House, 70 Berners Street, London W1T 3NL
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
What Information Do We Share With Others